Caetano Supermarket: more reliable technical support decisions

Case NEO ESTECH - Supermercado Caetano

“With the roll-out of NEO, decision-making regarding technical support tickets has become more reliable, as in almost all cases there are genuine issues, resulting in a reduction in the number of tickets. Another point worth noting is the speed of the technical support response, which is very effective and demonstrates a thorough understanding of the processes. Taking into account the real-time monitoring […]

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